Terms of use
1. Preamble
1.1 Ying's Light Beverage, anonymous company for the share capital of 20000.00 euros, headquartered at 48B Rue des Acacias 77380 Combs The City, registered in the Melun Trade and Companies Register under the number 512811746 (" add fruit ', "we', "our', "our») Is the editor of the e-commerce ADD Fruit website, accessible to the addresshttps://www.add-fruits.com/gb/(hereinafter "Site").
1.2These CGV are applicable betweenAdd FruitsAnd the users of the site that place or purchase a product (hereinafter "Customers', "you', "your', "your").
2. Definitions
2.1The terms and expressions defined below have the following meaning:
- (a)Client: Refers to any user who passes and buys a product on the site.
- (b)User Account: Refers to the account that each user must have on the site to order.
- (C.)Parts: designates together Add Fruits and the customer.
- (to)Product: refers to teas, infusion, rooibos and other products sold in different formats and quantity, as well as accessories, packs and cabinets offered for sale on the site.
- (an)User: means anyone who uses the site.
3. Acceptance and opposability
3.1These CGVs aim to define the terms of the contract concluded between you and us. The GTCs define the obligations and commitments of the parties with regard to the sale of the products on the site.
3.2These CGV are opposable to the Customer as soon as it accepted them during its ordering on the site.
3.3The CGVs are subject to change or arranged at any time by Add Fruits. The version of the CGVs that will be applicable to you will always be the one accepted at the time of the award of your order.
3.4The fact forAdd FruitsNot to avail at a given moment of any of the clauses of these CGVs can not in any case be interpreted as a renunciation, byAdd Fruits, to subsequently avail themselves of any of the said clauses. Similarly, any condition, contrary to the GTC, requested by the client not accepted byAdd FruitsWe are unenforceable.
4. Orders
4.1 Ordering on the site
- (a)On each product page, the customer can add products to his shopping basket by clicking on the "Add to Cart" button.
- (b)The customer who wishes to order on the site must first create his user account, by informing his kind, name, first name, email and password, whose user remains solely responsible.
- (C.)After identifying through his user account, the customer validates his cart by clicking on "Commander". The order is not final at this stage. The customer informs the delivery address and selects the delivery mode among the options offered and click on "Validate the delivery information".
- (to)The customer is then invited to choose the payment method and complete the payment information. In order to finalize the order, the customer must take note and accept the GTC by checking the box provided for this purpose, before clicking on "proceed to payment".
- (an) Add FruitsAccuses receipt of the order as soon as its validation by sending the client an email of order confirmation that summarizes the conditions of the order, including the ordered products and the delivery times and the delivery times.
- (f)In some cases, in particular for failure to pay, erroneous address or any other problem related to the user accountAdd Fruits reserves the right to block the order until the problem resolution. In case of prolonged payment defaultAdd FruitsReserves the right to terminate the sale of full, without prejudice to any other damage and interest.
4.1 Controller on integrated marketplaces
- (a) For all orders made on Marketplaces, please refer to the General Conditions of Sale of the Marketplace.
- (b)Integrated Marketplaces: Etsy, Cdiscount, Amazon.
5. Products
5.1The photographs of the products on the site are illustratively communicated, the actual product of the product can slightly vary depending on the characteristics of your screen and hardware. The Customer is invited to refer to the description of each product on the site to know the characteristics and in case of doubt or if additional information is desired, to contact the customer service whose contact details appear in Article 12 Customer Service below.
5.2Our product offers and prices are valid as long as they are visible on our site.
7.2The prices of the products are indicated in euros and do not include delivery charges.
For metropolitan France and the countries of the European Union, prices are all taxes (TTC), the VAT applied being that of the order day. Any changes in VAT rate will be automatically passed on the price of products. For other countries, prices are exclusive of VAT. The shipping costs of the products depend on their place of delivery
7.3 Add FruitsReserves the right to modify the price of the products at any time at its sole discretion. Such modifications will not affect the orders already past, and the products will be charged at the price displayed at the time of your order.
7.4The products remain the property ofAdd FruitsUntil complete payment of their price toAdd Fruits.
7.5Discounts are not cumulative.
8. Delivery
8.1 General
- (a)The products are delivered to the delivery address indicated by the Customer when ordering. The customer is responsible for information about the name and delivery address. These mentions must be accurate, accurate, and complete to allow delivery under normal conditions. As such, the customer is required to provide all the information essential for delivery (exact address, door code etc.)Add FruitsWill not be able to see its liability incurred in the event of a return of delivery due to an address error or an impossibility of delivering to the indicated address.
- (b)In such a case, the products will be returned to the warehouse ofAdd FruitsAnd the customer will have to contact the customer service ofAdd FruitsWhose contact details are indicated in section 12 Customer Service to read the steps to retrieve ordered products.
- (C.)In case of delivery delay due toAdd Fruits, the customer will be informed via the contact information provided. This is why it is important that the coordinates are complete and accurate.
In case of delivery delay ofAdd Fruits, the Customer can resolve the contract, by registered letter with request for receipt or by writing on another sustainable support, if, after having enjected, according to the same modalitiesAdd FruitsTo make the delivery within a reasonable additional timeAdd FruitsDid not execute within this period.
The contract is considered solved at the reception by the professional of the letter or writing informing him of this resolution unless the professional has been executed in the meantime. - (to)All products purchased fromAdd FruitsAre delivered to the customer through a transport company. Any risk of loss or damage to the products is transferred to you when you or a third party designated by you, and other than the carrier, has physically possession of the products.
8.2 Deadlines
- (a)Orders are processed the day after their recording. The orders placed on Saturday or Sunday are treated on the following Monday. The orders placed on a holiday are treated the next business day.
- (b)The products are delivered:
- either by SO Colissimo with a signature rebate for orders to be delivered in Corsica. Orders are hand-delivered to the customer (against signature and upon presentation of a proof of identity). The shipment of the order will be made within 2 working days after recording. For Corsica, the delay is 1 to 3 working days after the treatment and shipment of the package by Add Fruits. If the customer is absent when delivery, the package is kept for 2 weeks by the post office.
- either in the world relay relays relay only mentioned on the site for orders to be delivered in metropolitan France. The shipment of the order will be done within 2 working days of recording. The deadline for the delivery of the products is 1 to 4 working days after the treatment and shipment of the package by Add Fruits. The customer will receive an SMS and an email confirming the provision of his order at the relay point he has previously selected when ordering. The order will be retained for 10 working days maximum by the Parcel Relay. To retrieve the order, the customer will have to present the withdrawal voucher previously transmitted by So Colissimo in the SMS and the client notification email.
- Either by carrier GLS for shipments for metropolitan France and Europe. The delivery time is 1 to 4 days depending on the destination.
8.3 Ordering Track
- (a)As soon asAdd FruitsProceeds to send ordered products, an email is sent to the client. It is indicated to the customer the number of his parcel and a link is offered to him to the site of follow-up of his delivery.
- (b)The customer can also follow the status of his order from his user account.
10. Right of withdrawal
10.1In accordance with the provisions of Articles L.221-18 and following of the Consumer Code, following its online order, the Customer has a period of 14 days, from the date of receipt by the customer or by a third party designated by the customer of the goods objects of his order, to exercise his right of withdrawal. If the delay expires on a Saturday, a Sunday, a holiday or unemployed, this deadline is extended until the next working day.
10.2The exercise of the right of withdrawal is excluded for the following products:
- The products made according to the consumer specifications or clearly personalized ;
- Products that can quickly permit or deteriorate rapidly ;
- The products you have descented after delivery and can not be returned for health or health protection reasons
- The products that, after being delivered and by their nature are mixed in a stubborn way with other items.
10.3To exercise your right of withdrawal, please notify your retraction decision by means of a declaration of ambiguity:
- (a)By mail at the address YLB 48B Rue des Acacias, 77380 Combs The City ; ;
- (b)By email at the address contact @add-fruits.com ;
- (C.)Once your withdrawal willingness, the products must be. Allows to the address indicated by the customer service and can not be returned in store, without excessive delay and in any case within a maximum of fourteen (14) days after you Have a communicated your retraction decision. The customer must support the returning costs of the products.
- (to)The reimbursement will be made via the payment method used during the purchase and intervene as soon as possible from the receipt of the product (s) re-turned (s) and at the latest within 14 days from the dayAdd FruitsIs informed of your retraction decision of this contract. Purchases performed by E-Gift Card are not refundable in cash or by check, nor by credit card, but the gift e-card can be recredited.
- (an)The reimbursement will only be able to intervene if the product is returned in perfect condition, in its original form, that is to say without having been used, damaged, and without its merchant quality being compromisedAdd FruitsWill not accept the return of open products, unpacked, damaged or used.
- (f)The period in which the refund of this amount will be passed on to your credit / debit card may vary depending on the practices of your bank, andAdd FruitsCan not be held responsible in this regardAdd FruitsWill proceed with the refund using the same payment method as the one you will have used for the initial transaction unless you expressly agree with a different means; In any case, this refund will not cause fees for you.
- (billion)The client that passed the order is the only one to exercise this right of withdrawal. In case of delivery to a different person, this right can not be exercised by the recipient of the order.
12. Customer Service
12.1For any information or question about the products, our customer service is at your disposal from Monday to Saturday
Tel: 0699491511
The following email address is also available to the customer:contact @add-fruits.com
13. Intellectual Property
13.1 Add FruitsAnd / or its subsidiaries remain the sole owner or licensee for the world rights, including intellectual property rights on all visuals, photos, text, comments, information, artwork, illustrations, brands, logos, trade names, graphics, clips, clips Audio and video, drawings, images and other content reproduced on the site. Any total or partial reproduction of the site or its contents, other than for strictly personal use, is prohibited unless written authorization ofAdd Fruits.
The user is only authorized to use the site and its content in accordance with the general conditions. The user can not reproduce, make available to the public, execute, publish or modify any part of the site and its content without the prior written consent ofAdd Fruits.
13.2Any action goes beyond these rights of access and use and in particular any reproduction, provision of third parties, illicit download constitutes an act of counterfeiting. The user agrees not to use or implement a robot or other automated ways to access the site and / or content, and more generally not to attempt to undermine the operation of the site. The customer undertakes not to use the products in order to undermine the rights ofAdd FruitsNeither third parties.
Except in cases expressly authorized by law, the user must not, or allow others to modify, adapt, translate, reverse engineering, decompile or disassemble the site or any of these elements or create derivative works.
14. Responsibility
14.1 Add FruitsIs responsible for all direct damages regarding the proper execution of your order and compliance with these CGVs.
14.2 Add FruitsWill not be responsible for the indirect damage that may arise from any violation of the GTCs.
14.3 Add FruitsAssumes no responsibility for any interruption of transactions made via the site or any failure or negligence that are attributable to the consumer or the unpredictable and insurmountable of a third party to the GTCs or a case of force majeure.
15. Guarantees
15.1 Add FruitsIn accordance with the compliance defects of the property in accordance with Articles L. 217-4 (et seq.) of the Consumer Code and the hidden defects of the thing sold, under the conditions laid down in Articles 1641 (etc.) of the Civil Code.
15.2 Legal guarantee of compliance
- (a)You benefit from two (2) years from the issuance of the property to act on the basis of the legal guarantee.
- (b)In the event of a lack of compliance, you can choose between the repair or replacement of the property, in accordance with Article L. 217-9 of the Consumer CodeAdd FruitsCan however choose not to proceed according to your choice if this choice leads to a clearly disproportionate cost with regard to the other modality, given the value of the property or the importance of the defect.
- (C.)If the repair or replacement of the property is impossible, you may choose between the return of a portion of the price or the termination of the contract, in accordance with Article L. 217-10 of the Code of Consumer.
- (to)During the 24 months following the issuance of the property objects of your order, you are exempted to report the evidence of the existence of the defect of conformity. This conformity guarantee does not apply to normal products.
15.3 Warranty against the defects of the thing sold
- (a)You can also exercise the guarantee against the hidden defects of the thing sold as provided for in Article 1641 of the Civil Code
- (b)In this case, you can choose between the sales resolution or a reduction of the selling price in accordance with Article 1644 of the Civil Code.
16. Personal data
Add FruitsCan collect and process multiple categories of personal data that you provideAdd FruitsWill keep your personal data securely. For more information, please seeprivacy Policy.
17. force majeure
Add FruitsCan not be held responsible in case of delay or failure to comply with one of the obligations under the GSC, which would be due to a case or a situation of force majeure, as defined in Article 1218 of the Civil Code and heard by the case-law of the Court of the Court. Cassation.
18. Applicable law and competent court
18.1These CGVs have been written in French which will be considered, in any event, such as the unique language of the parties.
18.2In the event of a dispute that may arise from the present CGVs and the use of the site, the provisions of these GTC shall be applicable in priority, and if the present CGVs contain no relevant provision, the French legislation will be applicable.
18.3Any dispute arising from or related to these GTCs and the use of the site will be submitted to the competent French courts.